Samsung — Purchased a refrigerator on March 2019, not working in July 2020 | |||
Purchased a Samsung refrigerator, knowing of the brand on March 2019. But it has really disappointed us especially during lockdown when kids are at home. In July 20th it produced some weird noise and we contacted customer care. So the mechanic checked it the next day and said that the digital board is damaged and he replaced it after a week but it didn't work. Then he said that the compressor is damaged and we had to replace the compressor. After two days he comes back and say that we have to fill gas, for which we will have to bear the cost of around 2000INR. This is so bad that a very essential product doesnt last for even a single year. Please arrange for a replacement or please try to fix the refrigerator without any cost. Was this information helpful? | |||
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Samsung India customer support has been notified about the posted complaint. Verified Support Jul 28, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
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The engineer came and tried to fix the Refrigerator, first saying that digital board is spoilt. Then after its replacement also it didn't work. Then he said that the compressor is spoilt and fixed it. Somehow manage to charge 2000inr for filling up the gas. Again on September 30th it's not functioning. Samsung has cheated on us. They could have replaced the machine since it's not even 15 months since we had purchased it..
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