Dear Sir/Madam
My name is Mr Lemekeza Hamilton Mokiwa from Malawi.
On 1st November 2014 I purchased a Samsung Galaxy Alpha phone S/N: RF8F91NXMPE and IMEI:355427/06/042469/0. I purchased this cellphone on the International Arrival Samsung shop at Indira Gandhi Airport on my way to Bhubaneswar for an official meeting at CARE India. Since the phone was new and on promotion that time, I was even given a power bank and headphone as complementary to my new Samsung Galaxy Alpha. The team also took a photo of me and other salesmen that were there.
My passport number is MA081110.
Now barely six months of purchase, this phone is giving me lots of problems when I want to use it. The phone keeps on freezing and crushing every time I want to make a call. It also from time to time remove the network and internet connectivity. I am therefore, writing to you if you have an idea how I can repair these problems or if this phone can be replaced because I bought it at about USD680.00. So with this amount i think it will be unfair to get the service it is giving now.
As indicated, I am a citizen of Malawi and I am in Malawi right now. My contacts are:
CARE MALAWI
P/BAG A89
LILONGWE MALAWI
Tel: [protected] or [protected]
Email: lemekeza.[protected]@care.org
I will appreciate your prompt response to my querry and please do let me know if there is any more information I will need to provide to you.
Kindest Regards,
Lemekeza Hamilton Mokiwa Was this information helpful? | 
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