Samsung — Quiet pathetic experienced with samsung

Address:

New Delhi, Delhi

Hi,


I have purchased samsung core2 having imei no. [protected] on 19 / 10 / 2014, and after 3 to 4 month it started giving intermittent sound distortion (Jarring sound) problem, as the problem was intermittent that why i hadn’t complained at that time. But in march, 2015 it also started giving no sound problem while calling & receiving calls.
As i observed randomly intermittent issue, i visited samsung service centre in okhla, delhi. Unfortunately at that time i’m unable to show the fault to your service engineers as it was intermittent and they give it me back after format, service and software upgrade as per them.

After service i hardly used it 2 or 3 days i observed below issues:
1. Intermittent no sound while calling / receiving calls on both speakers (Loudspeaker / speaker phone) ,
2. Sometimes loudspeaker will automatically activate itself,
3. Unable to switch between speaker and loudspeaker,
4. Intermittent sound distortion (Jarring sound) on call,
5. Intermittent sim comes out from sim slot 2 issue.
6. Charging issue notice twice, i have to restart to charge my phone.

Before service i had only sound distortion & no sound on call issue, but after service above problems increased. I have to reboot every time to resolve the above issues, and after reboot it works fine for few days.

I again visited to the same service center and marked all the issues on mail as well.

I was really shocked they did not provide me any jobsheet.


I noticed, in this service center no senior / responsible person available and it seems like local shop not samsung care.

I didn’t get any call back from their side, so now it has become my duty to follow up with service centre to enquire about the progress, so i called, first they refuse to give me the status and after insisting they told me that “we have checked one day and no problem found”.

They also told me that when warranty expires customers started complaining and their issues increased automatically.

Further, please note that i have exhausted all my patience now. I am now convinced that the handset will be of no use to me and i failed to understand your service department capability to resolve the issues. In today’s customer oriented world it is really shocking to witness such indifference and apathy from such a reputed company like samsung.

Now i dont want to get my device repaired even i will not going to any service center please provide home service.

Please replace my handset asap

Thanks & regards,
Asad
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