Samsung — Raised issue regarding mobile phone but still not resolved

Address:

New Delhi, Delhi

Hello Sir, My complaint Reference number is [protected]. My complaint is regarding my brand new phone (Samsung Neo GTi9060). Sir I bought that phone on 15th of June 2014 and on 20th July 2014 suddenly it stopped working. I gave that phone to customer store of samsung for servicing and they told me that they will charge from me Rs5500 because it's mother board is has got moisture. But According to me neither it fall in any liquid not i touched that phone with wet hands. Sir I bought that phone in Rs15000 On EMIS & I am still paying EMIS of that Phone(RS 2800). MY concern is if there is default problem or some manufacturing problem on phone then it should be replaced by company responsibility. Then why they are charging this huge amount from me. I am sure about it that i was using that phone very safely. I had a word with their customer executive and they also told me the same that I have to pay Rs.5500 for that. Sir It just a month I bought that phone. Please sir do something on it and let me know for further queries. Regards Bharti Rawat Mobile No- [protected]