Samsung — Received damaged product -4 days completed not resolved (complaint id[protected] everyday new day for resolution

Address:

Noida

I had placed the order on 06.4.22 with order id [protected] and it was delivered on 11.04.222 at 1500 hrs. with damaged. The engineer visited on the same day at 1705 hrs to install the product. But when he opened it found the damaged product. He made his CSR report and immediately send the same to the service center to update the same to Samsung. I had also made a complaint for the same with pics of receiving of damaged product on 11.04.2022 and called the customer support. Why the damaged product was sent Now, the 4 days have already passed away and everyday customer support extends the day for resolution. In initially I was informed by mail just patient for 24 hrs only, then 24- 48 hrs only, after that 03 days only. Now 04 day also come. I am totally fed-up with Samsung support. Even I had paid money for fresh products not for a damaged product still I am not getting a resolution. This is the height of patience now.

I am waiting for the replacement of the product but no update till date. Samsung is harssaing me mentally and financially.