Samsung — Recomplaint against the leakage of current at the back panel of refrigerator

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New Delhi, Delhi

Hello, I am Akash Gupta, Samsung product consumer. I have already registered the complaint of the Samsung Refrigerator bearing Model Number RT33JSRYESA/TL, Serial Number 036Z4PAG101900N but the appropriate action was not taken by company. It is very painful to inform you that on[protected] the 5th visit of your engineer has been done but the problem is remains intact. All the engineer came to my home were trying to make me correct but their knowledge was below a technician level. They were trying to justify the wrong thing and did not listen what I was trying to tell them. It shows that SAMSUNG doesn't have qualified technician who can give a proper technical justification for the cause of problem. Problem: 1. Current is leaking continuously in the back panel of the refrigerator whenever it is running on two pin. All 5 SAMSUNG Engineer observation and suggestion : 1. Checked all the point of main supply and found everything was correct. 2. Always told Earthing issues. 3. Always operate the refrigerator on the 3 pins because company says that it has to be operated on the 3 pin. Whenever earth connection will not present always it will give the shock. Question I asked to Engineers and they were not been able to give the answer: 1. Why this refrigerator will give the shock if it is operated on 2 pin. 2. Give in a writing on the SAMSUNG letter-head and it is mentioned on the letter head that whenever earth connection will not present or operate the refrigerator on the 2-pin, metallic portion of the refrigerator always give the shock to the user. This is the last time I am going to intimate you about my problem otherwise I'll go in the Consumer Forum. Akash Gupta, Scientist SAG, DRDO Ministry of Defence