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I wanted to know on 4th August, 2022 Ms. Bhumika (Samsung Shop Support) updated me via Mail that "As we have checked your device IMEI details, there is no offer found for your device".
Hence, as a proof of the IMEI Number of A73 5G Handset that I purchased, I am attaching all the below mentioned proof's with Terms and Conditions.
I had activated the Handset during the Offer Period between 16th July, 2022 to 31st July, 2022 (Device Activation Date - 24th July, 2022). Also the offer said fresh enrolment/sign in to the Samsung Shop App (to be downloaded from Google PlayStore) must be completed by 15th August, 2022 failing which the customer will not be eligible for the offer.
Do exactly let me know what IMEI details cannot be found for my Device and even after using the same Handset since Delivery, and why I am not eligible as per screenshot, as the offer is only for A73 Users.
Kindly let me know what is the error on Samsung Shop App for me and why I am getting not eligible message for Galaxy Buds Live @499 on Samsung Shop App. The delay in resolving the issue is not from my end, failing which if the Offer has changed (or might change in future), why should I suffer as I did all steps for redemption of Galaxy Buds Live @ 499 after product purchase as per the Offer terms and conditions as mentioned on the Website. I request you please give me Galaxy Buds Live @ 499 offer for which I purchased the A73 5G Mobile at the earliest and don't provide please don't provide me a new Ticket ID Number again for this. If Samsung Shop App has issues, it's not on my part. Was this information helpful? | 
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