| Address: | 6th Floor, DLF Centre, Sansad Marg, New Delhi-110001 |
I had purchased Samsung Mobile A73 5G Mobile from Flipkart on 22nd July, 2022 and the product was delivered to me on 23rd July, 2022 and I am using it. As per the attached screenshot of Flipkart Offer, I should be eligible for *Galaxy Buds Live. @ INR 499. But, when I try to redeem the offer as per the steps mentioned on Flipkart's Term & Condition page, it says not eligible for Offer as the Offer is only for A73 users.
Samsung Shop Support has updated me via Mail 3 times that "As we have checked your device IMEI details, there is no offer found for your device". Below are the 3 Ticket ID's.
1. Ticket ID[protected]th July, 2022)
2. Ticket ID[protected]th August, 2022)
3. Ticket ID[protected]th August, 2022)
Samsung never exactly mentioned why IMEI details cannot be found for my Device and even after using the same Handset since Delivery, why I am not eligible as per screenshot, as the offer is only for A73 Users.
Hence, as a proof of the IMEI Number of A73 5G Handset that I purchased, I am attaching all the below mentioned proof's with Terms and Conditions.
1. Offer Eligibility for A73 5G Mobile
2. How To Redeem Offer for Galaxy Buds Live
3. Message on Samsung Shop App During Redemption of Offer
4. IMEI Number on A73 Box
5. IMEI Number on Back Side of A73 Device Label
6. IMEI Number from Settings Menu of A73 Device
7. Invoice of A73 5G
I had activated the Handset during the Offer Period between 16th July, 2022 to 31st July, 2022 (Device Activation Date - 24th July, 2022). Also the offer said fresh enrolment/sign in to the Samsung Shop App (to be downloaded from Google PlayStore) must be completed by 15th August, 2022 failing which the customer will not be eligible for the offer.
eligible as per screenshot, as the offer is only for A73 Users.
The delay in resolving the issue is not from my end, failing which if the Offer has changed (or might change in future), why should I suffer as I did all steps for redemption of Galaxy Buds Live @ 499 after product purchase as per the Offer terms and conditions as mentioned on the Website.
If Samsung Shop App has issues, it's not on my part.
Was this information helpful?
