Samsung — Refrigerator

Address:

Kamukumchery, Pathanapuram, Kollam, Kerala

I have purchased a Samsung Refrigerator 255 Ltrs in 29 April 2015 (Details mentioned below) from Sangeet Electronics, Adoor, Kerala. The fridge has stopped working, and registered complaint ( complaint no-[protected]) in Samsung for repair. Samsung technician visited and informed that there is an issue with compressor. He charged Rs.500 for the visit. Compressor is under 10 year warranty period.
Unfortunately I have lost invoice copy and warranty card. I have already tried to get the copy of invoice from dealer, but couldn't find. I know, it's a mistake from our end. But, samsung customer care confirmed me that if the serial no. and other details are matching with company records then consumer is eligible for warranty.
Even though, they are asking for the invoice to claim this under warranty. They have cancelled my service request and refused to provide warranty claim. They were asking to pay full amount for the repair. From last few days i really struggling without refrigerator. Never expect this kind of rwsponse from a reputed company like Samsung.I would really appreciate if someone from samsung team takes responsibility and help us to claim the warranty.

Refrigerator details -
Serial no. : H04Q4ZAF801632V
Compressor no.: THK1358YJG
Model code: RT26H3000RX/TL

Photographs attached here for reference.

Thank you very much.

Vinukumar Vasudevan
[protected].