Samsung — Refrigerator

Address:

Flat 115 Block 8

Hello Team, I have purchased Samsung Refrigerator in 2018 Jan in Bajaj Electronics, Madeenaguda, Hyderabad.
Mine is a joint family, (Elderly paralyzed parents, infacts, kids)
It costed me around 38K and it ran fine till 2022 Jan. During Jan we observed the refrigerator is not getting cooled and raised a service request. Service Technician didn't even visited and called me over phone and said to send the model number and he will replace the compressor. He ordered the compressor and he received hte part after a week. In Feb 4th, they came and fixed the compressor and asked me to pay for the techician visit and gas filling charges (5000 Rs). Again in March 2022, we saw the same cooling issue and upon escalation to Head Office and all service teams, engineer visited in April and said Technician will come to check the issue and left. Technician came 2 days back i.e 18-Apr-2022 and said there is a gas leakage and it cannot be repaired. Thsi analysis could have been provided in the first issue during Jan 2022.

Head office team "Sujin S" saying that since its not repairable, they will do a refund of 10% of the invoiced amount which is a shameful act. I trusted your product and invested in that for a longer run and which got broke down with in 4 years of purchase and you are just paying me back with 10% ?

Almost from Jan, we are living without refrigerator and it was very hard to manage all the daily essentials, milk and medicines. I have spent more than 50, 000 from my pocket till date since I dont have an working refrigerator.

I would need to seek a legal opinion and file a consumer complain against them.

Thanks,
Ravi