Samsung Refrigerator — complaint against samsung refrigerator service center in kannur, kerala

Address:

Kannur, Kerala

Dear Sir, I am Pradosh, i brought a Samsung refrigerator 220 Litres (Double door and freezer) around 09 years back. Model no- RT26AVMS1/XTL and Serial no- 00074ZAX301151T. The refrigerator is working absolutely fine, but both the handles of freezer and main compartment are broken and it is uncomfortable to open and close refrigerator. To solve the problem i call up samsung customer care booked a complaint about the same (service no- [protected]), after few days i got a call from service center Kannur asking for model and serial nos, which i forwarded immediately and after that there was no response from their side in spite me calling up several times. With utter displeasure and discomfort i again call up customer care again after one month and they connected me to service center, to get a reply from them that no spares are available. I requested them that they can at least see the refrigerator and decide whether any other model handles fit and solve the purpose, which they have never bothered to respond till date. My point to samsung is that spares are generally required for slightly old consumer products and not brand new ones. Service centers like this is only going to spoil reputation of samsung and please do something to solve my problem.