Samsung — Refrigerator delivered with scratches

Address:

Rajarajeshwarinagar

Team,

I am Tejas B Badiger, who believed Samsung has world class products with amazing customer service, writing you in regards to the delivery of the Samsung refrigerator Model No. RT65K7058BS, Serial Number - 0DVC4DBR901197 purchased on 13th January 2022 from Devi International, delivered on 13th January 2022, 7.45 pm.

Technician was assigned for installation on 14th January, when he opened the safety carton for installation. There was a scratch on right hand side of the refrigerator which is visible. This broke my heart. The product which I loved and chose to buy amongst many of the other products in market was delivered to me in this state!

I called up the sales person immediately at Devi International and he informed due to the weekend curfew, this problem would be attended on 17th January 2022.

I want a solution that what would happen to this refrigerator because I have put my hard earned money to buy this refrigerator which was delivered to me with a scratch. I have never ever been so disappointed by unresponsive customer service from Samsung.

For your reference I have attached the invoice, Serial number of the refrigerator from inside and outside and the scratch pic!

Your immediate response on this would be appreciated.

Tejas B Badiger
[protected].