Samsung Refrigerator Exchange Problem — Samsung not exchanging refrigerator unit

Address:

New Delhi, Delhi, 110032

Hi, I have purchased Samsung refrigerator in 09-Nov-2014. Model and serial number is: RT33HDRYESA/RL-REF-FF-Sno. 03374PAF901450. when I received this model, is has a big dent on door, so it was replaced on next day. now I seen a big crack in side it, for the same I logged a complaint on 12th Sep 2015, then first time Samsung's engineer visit 13th sep, his contact no. is: [protected] committed for replacement 2nd engineer came on 15 sep [protected] came for tapping which is declined by me because it is not permanent solution accepted by Samsung engineer then getting contact from head office mr surya contact: [protected] 28th sep got call for refund from [protected] when I purchased this unit I used a Samsung's corporate discount coupon of 25% on MRP. MRP was 38500/- and I paid after discount is: 30800/- Samsung peoples said that I'll get the amount which I actually paid to Samsung which is : 30800/- I said its loss of 7700/- for me 29th sep got call from [protected] he said surya will get back then they said that they can only refund the amount which I paid, because they are not finding the same unit with Samsung dealers. I said its ok either give me the same discount coupon or give me another unit which may be a bit higher, and apply the same discount on that, and I'll pay the rest amount. they said this is not possible. then I agreed to take my money back with a loss of 7700/-. but yesterday I have seen the same unit with same model number at one of Samsung's dealer at Shahdara. this is some disgusting. now I think that they don't want to give me the same unit because I used discount coupon which is given by Samsung company it self. you are requested to please look into it. I want my money with the same discount coupon again, or the money back with discounted amount so that I can purchase another unit without loss. I am staying on second floor, it is very difficult to take unit again n again on second floor My contact number is: [protected]