[Resolved]  Samsung Refrigerator — No response from guwahati service centre (Friends service)

Address:

Kamrup Metropolitan, Assam

Sir,


I have call log for my Samsung Refrigerator having model no:( RA20HCUX1/CTL) and bearing serial no:R0414PAB200382F ON 04-06-14 and that was repaired and handed over to me on 25.06.14 by taking a charge of Rs. 3000/- for repalcing some parts.


After 2-3 days of working the same was again start giving problem a againg call to Toll free no and I was provide with a ref no and with an assurance that the same was picked up very next day and they will do the need full.


Aging approaching the toll free on 08.07.14 they gave me a new ref no: [protected] saying that the previous on was not registered (Logged by me on 01.07.14).


After that I called up local service centre M/s Friends Service, ullubari, Guwahati.


There Mr. Mithun Mandal told me we will solve the problem by today( 09.07.14) .After not getting any call or service I called up the service centre on 10.07.14(No:[protected] then they replied, You took the no of seniour manager and call him, he will arrange for pick up...


So the drama continue whole day and again in this hot summer I am force to use normal water by spending 12000/- rupees for a brand like SAMSUNG.


Now today 11.07.14, I receive a phone call from the so called Samsung Service centre asking me is today is suitable to pick up the refrigerator from your home.


I told him please do came at any time and picked it up.


The day gone and then in the evening I called up Mr. Mithun Mandal( [protected]), He replied that due to heavy traffic e were unable to pick up, so we will look tomorrow to help you.


Now please clarify the service stand of such a brand company to a consumer of India.