[Resolved]  Samsung Refrigerator — Problem in deep freezer

Address:

Visakhapatnam, Andhra Pradesh

recently we have purchased RT42HDAGESL/TL (SAMSUNG REF) model refrigerator on 01/06/2014 at 20.00 Hrs at YESMART, Visakhapatnam, A.P. and the refrigerator was delivered to my home on 02/06/2014 at 22.00 hrs. on the nexy day 03/06/2014 we found that there is a too much ice formation in deep freezer even it is in optimal mode. I believed the brand name of SAMSUNG and purchased as a 11th marriage day gift to my wife which is on 06/06/2014. but she felt very sad and mentally disturbed and become sick. we have purchased this regrigerator about Rs.50, 000/- at Yesmart (Invoice No. DPV-2362, Date : 01/06/14). when we register our complaint through toll free no. they have allotted a A/C No as [protected]. but the technicians knowledge is very poor and given carelessness answers even not considering our feelings. this is not at all tolerable. if my regrigerator is not replaced immediately, we will go for consumer court to obtain the suitable justice including our mental tention even in our marriage day celebrations which has to be celebrate on 06/06/2014. we are unable to celebrate our marriage day due to this problem as well as mental tention. this is not good. please take necessary action immediately. otherwise we will go further step.