Samsung Refrigerator — Refrigerator not working since June 3

Address:

Nagpur, Maharashtra

Samsung 2 door 580 litre RT58E MMT Nagpur residence refrigerator Sr. No. 090741AC80026900. We have made a complaint no. [protected] on June 3rd. The technician came and said the cooling problem is due to gas leakage and refilled gas and charged us Rs.1490/- and said the problem is solved. But the fridge did not cool and then again we complained and then they told some part problem, and it has to be replaced. We were promised a standby but was not sent. The part was not call for 8 days, and after several calls they came and somehow welded and repaired. But again next day only again cooling problem and they are saying some part needs to be ordered. Please get trained service personnel. We are being harassed mentally and we have to live without a refrigerator for more than a month and no action is taken. Please look into the matter. We have paid a heavy amount for the product, and its spoiling Samsung brand name by not providing service. Please do not sell products which you cant support. Indignant, Dr. P.D. Paldiwal Nagpur