[Resolved] Samsung Refrigerator — Samsung Refrigerator service incompetence

Shikhander

Address:

Kozhikode, Kerala

I have a 4 year old side by side Samsung Refrigerator Model-RS20NRPS5/XTL Ser:17874ABSD00005D. It worked fine till about a month ago when the cooling was not good in the fridge part of the refrigerator. Called the local Samsung dealer in Kozhikode, Kerala and as per their instructions, the 549 liter fridge was hauled over to the dealer. One month later and they are still checking the problem! Either they are totally incompetent ignoramuses who should not be masquerading as Samsung technicians or they are NOT doing their jobs!!! Either way I am without a fridge for more than a month. Every time I call, I am asked to wait for just 2 more days!!! I think it is only fair that they supply me with a loaner fridge while they play patty cake with my fridge! Could someone do something about this..please?????

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Complaint marked as Resolved

I contacted Samsung HQ and complained via chat and told them the situation with all details and they immediately called the local service dealer and made sure that the fridge was fixed that day itself!! Now how good is that?? VERY GOOD!!! Thank you Samsung India!

Nov 20, 2013

Updated by Shikhander UPDATE: I called up Samsung HQ in Delhi and complained about the tardy service. They called the local dealer and resolved the problem right away. I am so happy to see that Customer Service at Samsung is just as good in India as it is anywhere else in the world! Thank you guys!! I really appreciated you stepping in and getting the work done. I will buy Samsung again coz I know that the company stands behind their product!