[Resolved]  Samsung Refrigerator — second time complaint regarding samsung refrigerator

Address:

Rohtak, Haryana

respected sir, i bought a samsung refrigerator on 30.11.2012 from pankaj electronics 36, palika bazar, rohtak-124001. in april month, we started to use the refrigerator. Before this we were using our old refrigerator. but in April we started to use this refrigerator. but after 10-15 days, the refrigerator was out of order. i filed a complaint and the engineer came to us and said the compressor will be replaced as it has been damaged. and you will have to come at our service center with this refrigerator. so we went to service center at that time and we had to borne the expenses of carriage by ourselves.the company denied to pay.but we didnot take it seriously because our complaint has been resolved. now again, since last one month i.e. around 10.11.2013 the refrigerator is producing some sound. we ignored the sound for some time but the sound was increasing so i filed a complaint again on 14.12.2013 ((out of warranty period) then the engineer came and checked the refrigerator and told us that the gas in the refrigerator is more than it should be and that why it is producing sound and you will have to take it to service center and we will repair it. But sir, why should we pay the carriage again to get the refrigerator repaired because this is not our fault. this is company fault totally and company should borne all the expenses. sir, i think this item is defected and i want replacement of this item. please solve my complaint as soon as possible.. please reply me on my email- [protected]@gmail.com