Samsung — Refrigerator service very poor - still not working

Address:

Chennai, Tamil Nadu

We have a samsung double door refrigerator which had some voltage fluctuations and tripped electricity line. Samsung Service engr. checked and said the compressor was faulty due to voltage fluctuations only. I asked him if any other reason, he said NO. So we paid 10, 000 and replaced compressor. It worked for 2 days and again electricity tripped. This time we had connected stabilizer. Again the same person came and said compressor is faulty and will replace it. He replaced and asked to change stabilizer and left. We bought a new stablizer in 20 mins after he left and connected. There was no cooling effect at all. Only the light was ON. Next day the same engr cam and said it was rat bite and the wires have short circuit. How can this happen when ther are no rats at home and also it was checked immediately after he left aft last service. And also he took the photo of the burnt wires and showed it to us, why could not he show directly when he opened the fridge. The photo looked like the compressor has melted. Now I am calling the service center repeatedly and only answer I get is manager will call you back