[Resolved] Samsung — Refund Amount has not been received

Saranya Veeraraghavan

Address:

Chennai

This is regarding online order number : [protected] (done using UPI transaction)

Nov 4, 2020 : Due to damage in delivered product a refund request was initiated as per your customer support (Ticket number 1772826). Please find the attached email

Nov 6, 2020 : Received an email saying refund initiated on Nov 6th for an amount of Rs 16, 999. Please find the attached email

Nov 30 2020: Since I did not receive the refund, again I contacted the customer support and they said "Issue escalated with the concerned team" (Ticket number: 1831758)

Dec 1, 2020 : Received an email again saying refund initiated for an amount of Rs 16, 999 (without any refund reference number). Please find the attached email.

Dec 19, 2020: Till this date I haven't received my refund. When I contacted the customer support, again they said it would be escalated (Ticket number 1844045) and asked me to contact service head at servicehead.[protected]@samsung.com and your pathetic service head asked me to contact you (Reference number: [protected]) please find the email thread below

It's been more than 2 months, no refund yet.
We want the refund amount ASAP.

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Aug 13, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd