Samsung — Refund is not initiated

Address:

Hyderabad

I have ordered a Samsung phone from samsubg online site through my company portal on 1st August. And Samsung cancelled my order on 9th August. Same day i reached out to samsung support for refund. They told it will be initiated and it will be refunded in 7 to 10 business days. But its been almost a month and refund is not initiated yet. From so many days I am reaching out to support team and receiving same dialogue as we are escalating and you will receive update in 24 to 48hrs. Till now so many 24hrs and 48hrs passed i received mails saying that it is escalated please be with patience we are finding solution. I am not understandinghow can someone be patience for days after days. Backed is not responding they are saying..after so many escalations also if backend team is not responding means what to say for that I dont know. Make sure that my refund will be initiated within 2 days and it will be credited. I have already paid extra charge for my credit card bill just because of samsung negligence. I dont want to pay more.