[Resolved]  Samsung — Refund not initiated

Respected Sir,
My prepaid Order ID-[protected] was cancelled by me due to unavoidable circumstances and the same is Return To Origin in transit. But customer care is telling me that order was not cancelled and it is in transit to me. They are not educated enough and don't know what is the meaning of In transit to customer and In transit to Origin.
The Fraud courier company (Delhivery)is delayed to return the product to seller and they are given estimated delivery time each day.
Why should I wait for Refund because of Courier problem? I cancelled the product and the item is is returning to seller so I request you to refund the amount immediately.