[Resolved] Samsung — Refund not provided by samsung

Kapil01081986

from Alwar, Rajasthan

Oct 13, 2022

Address:

Samsung

Dear sir,
I have purchased the Samsung mobile s22 having order no..[protected] at 29 sep.on NXT day i have cancelled this order.at 30 sep...before dispatching of order..Till today thery are not provided the refund of my cancelled order.i have contacted there customer care several times . everytime they said we forwarded your query to the concern department..and and will respond u after 24 to 48 hours..I have contacted the customer care today they said we still needed 5 to 6 working days for for initiating your refund..what wrong with Samsung ..before dispatching order they still take the 15 days and not provided any resolution.i am totally frustrated by the response of there customer care.please sir help me to solve this matter what can I do..how long it will take for me getting refund from them..

My name is kapil.
My contact no is-[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Dec 26, 2023

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Oct 13, 2022

Updated by Kapil01081986 Dear sir,
I have purchased the Samsung mobile s22 having order no..[protected] at 29 sep.on NXT day i have cancelled this order.at 30 sep...before dispatching of order..Till today thery are not provided the refund of my cancelled order.i have contacted there customer care several times . everytime they said we forwarded your query to the concern department..and and will respond u after 24 to 48 hours..I have contacted the customer care today they said we still needed 5 to 6 working days for for initiating your refund..what wrong with Samsung ..before dispatching order they still take the 15 days and not provided any resolution.i am totally frustrated by the response of there customer care.please sir help me to solve this matter what can I do..how long it will take for me getting refund from them..

Verified Support

Nov 24, 2023

Samsung India Customer Care's response Dear Kapil,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.
We assure you that our relevant team member will contact you as soon as possible.
Kindly wait for the response from them.

Best Regards,
Samsung