Samsung — Refund not provided

Hi,

I bought a 65 inch frame TV from samsung e store in June 2022. This came with a free frame worth Rs. 9900. The TV was delivered fine however the frame was broken. This was reverse picked up by Samsung in July. However they provided no refund or replacement. I have been following up since 6mo ths on this to no avail. They constantly keep replying refund is being processed in 7-10days and nothing happens. They again reply the same after a few weeks. It's an endless loop. Never again will I buy from samsung.

Nakul