Samsung — Refund not received after 15 days

Samsung — Refund not received after 15 days

B Bishwajit Sahoo Sep 6, 2022 Oct 3, 2022 This thread was updated on Oct 3, 2022

I have ordered Samsung Galaxy F23 and adopter price of 16958 rupee on 18th of August and cancelled on the same date, till date I haven't received my refund. The company's policy says 7-10 working days but it has been more than that, i contacted customer service more than 10 times in this 15 days period.they just don't know what happen. I haven't received my refund. I paid through credit card and now the bill has been dispatched. So I have to pay for a product that I haven't even purchased In the first place. I need an urgent solution from Samsung India and my refund needs to be processed. Order id - [protected] Mobile number - [protected] Customer service complaint ticket number[protected] +5 photos Was this information helpful? No (0) Yes (0)
Samsung India customer support has been notified about the posted complaint. Sep 06, 2022 Updated by Bishwajit Sahoo My mail id - [protected]@gmail.com It's zero not o Verified Support Sep 07, 2022 Samsung India Customer Care's response Dear customer, Greetings from Samsung! We would like to inform you that your case is already running with our concern team. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. Best Regards, Samsung Sep 09, 2022 Updated by Bishwajit Sahoo Do you think it's right thing that you refund my money after 20-30 days If it's right for your company, i think I'll not purchase any of your brand product in future. Sep 13, 2022 Updated by Bishwajit Sahoo Still no solution and no refund. If any buyers watching my issue.do not purchase any samsung device and service. Oct 03, 2022 Updated by Bishwajit Sahoo If anyone want refund go to samsung authorised service centre and call samsung customer service.if they won't provide refund at that moment just pick any 2-4 device from there.and told them after you get refund you return them to those. Thats how i get refund after 1.5 months.
Add a Comment	Share
Submit Close