[Resolved] Samsung — Refund not received for an order cancelled more than 20 days ago

Nallakunta Times

Sep 5, 2022

Address:	Delhi
Website:	samsung.com

I have ordered Samsung Galaxy flip 4 on 16th of August and cancelled on the same date, till date I haven't received my refund. The company's policy says 7-10 working days but it has been more than that, I haven't received my refund. I paid through credit card and now the bill has been dispatched. So I have to pay for a product that I haven't even purchased In the first place. I need an urgent solution from Samsung India and my refund needs to be processed.

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Sep 13, 2022

Complaint marked as Resolved

Finally Samsung has issued my refund. Please note this was not easy for me, I sent series of emails, written to CEO, complained to National consumer helpline, registered grievance in Umang App. After complaining in National consumer helpline, samsung stepped forward. I have undergone mental trauma to get my money back, I fought for it anyway, I will make a conscious effort not to buy any samsung product in future.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung