| Website: | www.samsung.com/in |
Subject: Urgent Resolution Required for Delayed Refund - Order ID: [protected]
Dear Samsung Customer Care,
I am writing to express my deep frustration and disappointment regarding the ongoing issues I have faced with my recent order of the Samsung S23 FE, which was placed on October 7. My order was accompanied by an instant exchange application as I was looking forward to a seamless transaction process. Unfortunately, what should have been a smooth experience turned into a nightmare due to a series of errors and delays that were entirely beyond my control.
On October 20, I received the delivery of the Samsung S23 FE. However, I was shocked to discover that the exchange status for my old phone was still pending. After multiple attempts to resolve this issue, I contacted Cashify, the exchange partner of Samsung, who confirmed that the problem was caused by a delivery boy's phone application error. Subsequently, the delivery boy returned the product to Samsung, and it has been four days since then. To my dismay, I have yet to see any initiative or communication from your end regarding the refund.
What concerns me even more is the fact that I recently checked the status, and it now reflects a "cancellation" status. This has left me extremely worried, as I have come across online comments suggesting that Samsung's refund process can be painstakingly slow. I trust Samsung to uphold its reputation for quality service and ensure a prompt resolution for its customers.Till now The refund is not processed.
I attempted to contact your customer care team, but I have been met with only vague assurances, such as, "the issue is raised on a high-priority basis, and you will receive an update within 24 hours." While I appreciate the promise of a prompt response, actions speak louder than words. I am yet to witness any proactive steps taken by Samsung to rectify this situation.Till now The refund is not processed.
I kindly request that Samsung prioritizes my case and expedites the refund process without further delay. I believe it is only fair and reasonable that I am reimbursed promptly for an order that I have not received and for an exchange that was erroneously processed due to a mistake on your end. I had expected more from a reputable company like Samsung and hope that you will take this matter seriously.Till now The refund is not processed.
I am eager to see a swift resolution to this issue and regain my faith in Samsung's commitment to customer satisfaction. Please contact me at [protected]@raghuenggcollege.in or [protected] to provide an update on the status of my refund. I eagerly await your response and a resolution to this matter.Till now The refund is not processed.All the proofs and related doctuments are produced below.
Sincerely,
Vandrasi Jaswanth
Was this information helpful?
Post your Comment