[Resolved] Samsung — Refund pending

ashishsrimal

from Mumbai, Maharashtra

Jul 17, 2021

Address:

mumbai

My Samsung TV stopped working in warranty period. I raised complaint, however the technical also could not rectify it.
I was offered coupon for the amount of the TV which i refused as it was with too much terms and condition. I wanted full cash refund. After few weeks of mails and conversation I was offered full amount refund in form of DD or cheque. I was told that I would receive it in 15 to 20 days.
Now its more than 20 days but I have not received the refund. even after mailing on the same ID which I was chatting in I am not able to get any reply. Screen shot of confirmation I have attached.
NOW WHEN WILL I RECEIVE THE REFUND?

+2 photos

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Aug 20, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2021

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd