[Resolved]  Samsung — Refusal of free screen replacement for their mistake

I own an S20+ that I purchased from the UAE when I lived there. I then moved to India for college when my device developed a pink line on the screen. I contacted Samsung around late August, and after 2 months of delays they finally took my device in for inspection and offered a free screen replacement. I received a call later stating that as my device is a "foreign" model, I am ineligible for a free replacement and that I have to pay a sum of Rs 19, 000 for replacement. This is atrocious considering that it is the result of a software update. How does it matter what region the phone is from when the same model across the world is having the same issue? The most annoying part is how I have to explain to people that I did not mishandle my device and that Samsung is at fault. Samsung can either choose to make this right, or lose a loyal customer, who will also urge others in their circles to not choose Samsung.

If it helps, here is the service request number (which got rejected): [protected]

I am definitely not paying for Samsung's mistake. I hear that even if I do pay for the replacement, there is no guarantee that my phone will be free from future lines, and apparently the 19k replacement only comes with 3 months of warranty, which is just laughable. Deeply disappointed, never choosing Samsung again unless things are made right. Today, I have 2 pink lines, 2 white lines and 1 green line, and one pink line that somehow turned white.