Samsung — Regarding booking

I had placed an order on 22 March for a refrigerator with Samsung India website directly. Order delivery date was 27th March however still haven't received it. I have raised many complaint on call and chat for the delivery delay still haven't received the product. When I check status i see it was dispatched on 29th March which is post delivery date.

This was a gift and was specially ordered for an occasion in family which I have missed due to negligence of the company.

I want compensation for the delayed delivery

I still haven't received the product and the whole purpose of the surprise gift has lost its value.

What's the point of making upfront full payment and booking on company website it would have been better if i would have booked on Amazon atleast they deliver as per the delivery date..

This is ridiculous service and they should compensate me for the time and occasion spoiler