Samsung — Regarding Exchange of Microwave

Address:

New Delhi, Delhi

Samsung people, Its a disaster that I have purchased a Samsung Microwave Model No.- GW732KD-B/XTL. I purchased this model on June 1, 2015 but I started using it after one month as it was my marriage gift. but I was not aware about that this product will make my life hell. Within a week, microwave has stopped working. I register a complaint to Samsung an engineer came and change the fuse of the Microwave but again next day after the engineer visit, microwave has stopped working. Again, I called customer care and tell them If it is possible to exchange this microwave but they said that engineer will visit and resolve the problem. This is not the end, after that 5-6 times within 3 months I had called Samsung and register this complaint. Every time I told them to exchange this product there is some manufacturing defect in this but I think they are DUMB that they didn't understand what I am saying they just send the engineer who every time change the fuse/button. Now, I am asking you people that after completing one year of warranty ARE YOU GONNA PAY THE SERVICE CHARGES? every month there is a engineer visit, we have to manage our schedule accordingly as we are working ARE YOU PEOPLE GONNA GIVE US SALARY? Now, I am requesting you people that PLEASE CHANGE THIS PRODUCT ITS A MANUFACTURING DEFECT WE DON'T HAVE TIME TO CALL ENGINEER EVERY MONTH TO REPAIR IT. Please resolve this matter AS SOON AS POSSIBLE . I just want that Please exchange this product as it having some manufacturing issues.