[Resolved]  Samsung — Regarding giving back my Samsung Galaxy S20 Plus

Address:

Kollam

Name: Nithin Joy
Email: [protected]@gmail.com
Contact No: [protected], [protected]
Request type: Customer Service
Product Model No: SM-G985FZADINU
Product Serial Number: R58N34DSQLA (********8234728)
Reference number: [protected]
Phone purchase Invoice no: FAE4R[protected]
Care plus Invoice No: SLT/21-22/Plan/S06820660

Respected Sir,
I am sorry to inform you that I am a bit disappointed knowing that Samsung customer support can only do so much. I am willing to collect my device from the ASC on notice, but as of today (21/01/2022) I received no replies or responses or mails from any Area Service Managers or from the Authorized Service Center or from any one regarding handing over my phone back, please note that: repairing of the device was completed on 18/01/2022.

Wrongdoing done by I Cure Solution, Shivajyothi Complex, No-10/1160A, Near Indian Bank, Polayathode, Kollam - 691001.

1. My Phone was submitted at the ASC on 10/01/2022 (ref: mail on 10/01/2022). ASC verbally informed me that they will give back the phone within 4 days but still as of 21/01/2022 no reply from ASC.

2. Even though the phone was submitted on 10/01/2022, I received JSN only on 17/01/2022. And In the Job sheet it is mentioned that the ASC received my phone only on 17/01/2022.

3. Showing on the repair tracking website that the phone is completely repaired from 18/01/2022 onwards, but still not giving back the phone to its rightful customer. (As I said earlier: I am willing to collect my device from the ASC on notice).
After mentioning that the phone has completely been repaired on the website, kindly I beg you to at least try to give an estimate on the number of days that a person will have to wait in order to get their phone back. I have been using Samsung devices since 2018, never in my life have I faced such a bad vibe. I am an Engineer and I think you know the amount of work that we have to do on the go and my phone helped me a lot with that.

Anyway, I understand from these experiences that even after mentioning that a phone has been fully repaired on the official website, we will have to wait a minimum of 3 weeks (ASC told me that they need to get approval from Samsung after the repair to give the phone back). In future, kindly try to inform them of these kinds of delays a customer will have to suffer beforehand, so that they will be able to take necessary precautions or steps. This will benefit both customers as well as the company.

For me, I will treat this as an experience. Lessons learned.

Summary: Not giving back my phone even though ASC finished servicing on 18/01/2022, ASC told me that they are waiting for approval. How long do I have to wait to get approval from Samsung? I am willing to collect my device from the ASC on notice. When can you give back my phone?

Thanks, and regards.
NITHIN JOY