[Resolved]  Samsung — Regarding my phone repair for physical damage with care+

Address:Indiranagar Bangalore

My phone was submitted to the service center by end of September and I had got a call from the service center that the device was repaired for the physical damage the front screen the hinge and the inner screen was damaged they told me that the parts have been replaced and the phone is ready to be picked I visited the service center on 03/10/3023 I found the front display was not fixed correctly and the glue was all over the side of the screen edges I didn't accept the phone and was escaped to the call center with the reference no: [protected] they told me the phone will be properly repaired and given back I had clearly asked if they were unable to repair it properly then I should be provided with a replacement but again I had got a call on 05/10/2023 that tge phone is ready to be picked I visited the service center on 09/05/2023 I did find deep scarthws on the frame as they had tried to remove the glue without replacing the front screen I did report the issue but was given the answer that they can't do better than what they had done and they can't help so I had repoterd tge same issue with the call center and theyvhad promised the area service manager will get in touch but no one called nor any response from the service center and again I had called the call center today 11/10/2023 again was promised that the area service manager will get in touch but no one reached out my question is if there is such a low end customer service what is the use of spending lakhs on your phone and care plans there is Chinese companies giving better customer service than samsung the worst decision is to buy any of your products if I don't get a proper resolution or any response I'll sure take it legally I'm tired of reaching out to samsung call center guys try to learn something from your compitetors how to help your customer who had made the worst decision of buying your products. I'm demanding a resolution asap.
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Nov 17, 2023
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2023
Samsung India Customer Care's response
Dear Sir/Madam,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
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