[Resolved]  Samsung — Regarding Non-Delivery of Galaxy Watch 4 ordered on 5th October, 2021 - Order [protected]

I placed the order for a Samsung watch on 5th October, 2021. As per the order confirmation mail from Samsung, the delivery was to be made by Savex Technologies (Chennai dealer) by 12th October. I waited till 12th but the order confirmation status didn't move from 'confirmed' to 'shipped'. I tried to contact Samsung customer care by call, which never went through. I finally used the chat option to connect with their customer care. The said executive said that he wasn't able to retrieve the order details. He asked me to fill up an online form, which I did. In addition to that, I also forwarded a complaint to their support team id. Except for a ticket generation, I received nil response. Again, I had a chat with one of their executives on Whatsapp, he gave a number and asked me to raise the complaint there. I called on the said number and the executive said that the issue has been escalated. When I requested for a tentative date of delivery, he said that he could not give a date. I waited for a few more days. Again, I raised the complaint via email and I received similar automated messages from two executives, without even bothering to respond to my problem. 15 days have passed and my order status remain unchanged. I again called them up and this time the lady executive said that the said product is out of stock but it would be still delivered, though she doesn't know when.

I am really appalled by Samsung India's customer service. I ordered this product from their official website in order to ensure smooth service and delivery. There were festival offers going on other popular ecommerce sites. Still, I went ahead in placing the order on their official website.

I would not recommend anyone to order from the official website of Samsung. They never respond to your queries. All that you receive is an automated response. I placed the order on EMI. And they clearly mention on their site that any interest or closure fees assessed on EMI will not be borne by Samsung or Savex (which I happened to read now). So I am in a fix now.

You never expect this sort of service from a brand like Samsung. I expect the company to address this issue ASAP and deliver the product.