[Resolved]  Samsung — Regarding not changing the power bank by the service center despite the guarantee

Respected sir
Please note that I purchased Samsung's power bank on May 22, 2022 with a six-month guarantee from you, but only a month later my power b.The bank was dead. Due to the guarantee I went to your service center Sangrur on 5th July 2022. They put some pictures of the power bank and asked me to send these pictures to my senior officer to ask. Only then can we change it. They gave me two days but when I went to the service center twice today they said it can't be changed and I was not told any reson.I have also sent many mails to your support mail id but no satisfactory reply has been given. Please change my power bank or tell me the reason for not changing it. Thank you.