Samsung — Regarding note 4

Address:

New Delhi, Delhi

Sir, I have purchased one of samsungs best phone ie the note 4. Its been 3 months only. This phone and the service centers are giving me the worst time i can have with a smart phone. From last 1 month i have been constantly giving complaints to customers service centers either by visiting them or contacting them by phone. Here is the list of problems since day 1 i have been visiting to the service center. ( i dont remember the correct dates but i am sure you can get the details from your servers by entering my ph. No. Ie [protected]) I went to the service center (Tagore Garden New Delhi) regarding the camera of my phone. The problem was that there were different colours showing up on my phone and sometimes an error came " Media server failed). 1st day:- they only reinstalled the software. Which was unsuccessful to fix the problem. Then they told me that it was a hardware issue and the camera needs to be replaced. And the part was unavailable at that time so they told me to come after 3 to 4 days. 2nd day:- now i am back to the service center to get my camera replaced. It took 2 hrs to get that done. And the minute i held that phone it blacked out. They took it back and after an hour they said the board is also needed to be replaced. Then they told me come back the next day. 3rd day:- They gave my phone back to me after 2 hours of waiting. And it was looking ok this time. And i was happy. But my happiness did not last very long. After two hours of continuously using my phone, the speaker stopped. I went back to service the same day and waited for 2 hrs to get that fixed. Now when i got my phone back it was a bit laggy and the camera was blur. They told me to go home now try reset the phone for drivers to reinstall. So i came back home. Now i am trying to reset my phone but it didnot work some recovery mode came with a few option. And i left the phone that way. 4th day:- i went to the service center again told them the problem. And now after a 4 hrs of waiting it was fixed. I came back home and put the phone to charging and then i realise that the fast charger isnt connecting. I went back to the service center and they change the fast charger aswell. This i also argued to get my phone replaced but they only insulted me that i have no brains, u dont know how to use the phone, u need to go to the mental hospital to get my head checked. Anyway i would have forgotten about the things they told me if my phone was fixed. Now ofcourse i had not enough courage to go and visit them again so i started contacting the helpline no. Then i always get a call back from a senior representative after 2 days i called them. ( Now my phone is a bit laggy screen is getting loose from the edges and the camera gets blurred after 20 to 30 mins o[censored]se. ) 1st call to customer complaint no. :- i explained them every thing. Their reply was to wait for another 15 days and see if the problem is fixed. So i waited for for 10 days and i called them again. And my problems had only worsen. 2nd call:- they told me that they will send me a engineer at home and they told me that i wont have to visit the service center anymore. Then the engineer came today dated 18 of june. He took the phone with him and a call came after 4 to 5 hr. And they told me my phone is out of warranty. I did not understand at first how that was possible then they explain me that my software has been i dont know exactly but he was saying rooted. I still do not understand what that is exactly but i know that it avoids warranty. And they told me it requires some computer hacking skills to do it. This made me laugh so loud. (so this the samsung way to loot the customers) I dont even know how to use a computer properly. I only know how to use word and some basic programs. He told me to go visit the tagore garden service center. All over Again And its today i am posting my complaints online, hopefully i will get some help. Else that i have no idea what to do with this phone or who to complaint. I am totally clueless, Distressed and hating this phone and the company a lot. I really cant explain you my mental conditions right now. But i[censored] can get a clue this phone was my 6 moths of hard work at call center. I only bought this phone to see the difference in high end devices compared to one's i was using before. Ishan Popli [protected]