Samsung — Regarding problems with screen panel of samsung laptop

Address:

Patna, Bihar

Sir i am facing problems with the screen panel of my laptop model no -NP300E4Z-A04IN that develops multiple vertical lines on the panel as soon as it starts . i am facing this issues since last 2-3 years ie since i had purchased the laptop. Initially when the product was under one year manufacturers warranty the screen panel was changed due to the same issues and after my product manufacturers warranty was over, i extended the warranty by two years by purchasing samsung smart warranty for laptop from their authorised service centre but now they are not providing the service for the product, i am complaining door to door since december 2014 but they are just delaying the process and the warranty is going to be over on 18/03/2015 and still they are not responding. Few days back i have written the complaint to the Samsung CEO office through their website consumer support but they are still deaf year on my promlems I had purchased a samsung laptop model no -NP300E4Z-A04IN on 18/03/2012. very soon after purchasing the laptop, its screen panel developed vertical lines, obscuring the view, when i complained it to the service centre in ranchi, they changed the panel as this was under one year warranty period and in view of similar problems i extended my warranty for two years by purchasing samsung smart warranty for my laptop on 13/03/13 that was active from 19/03/2013 to 18/03/2015, and at the time of purchase it was said that it is valid all over india, but now in patna, when i went to service centre, they asked me for smart warranty certificate that should have been givem at the time of purchase, but was not given by service centre.Therefore in absence of this i am not able to get the service from patna service centre. On being asked over the number given by them they responds very poorly and said that the company concerned that is trade linker has been closed and also i have to go to ranchi to avail the service that is not possible for me. The warranty is going to expire on 18/03/2015 and they are delaying in the process. The current cost of Panel is around 9000/- rs so it is very costly for me to get it repaired from service centre. On being enquired on the tollfree no of samsung the person told me that warranty can not be covered in the absence of the certificate so i am hung in between the two that is samsung and its service centre. I want panel of my laptop to be repaired or changed in samsung authorised service centre in patna only and it should be covered in warranty or my laptop should be changed or warranty amount with panel charges to be returned back so that i can get it repaired at patna