[Resolved]  Samsung — Regarding Samsung Product - RS21HSTPN1/XTL

I purchased a refrigerator of Samsung Product - RS21HSTWA1/XTL on 21.10.2014 which was having warranty on compressor for 10 years. That recently the product stopped functioning as it stopped colling therefore there was issue with the compressor as the same was not cooling, I raised a complaint on customer care number of Samsung, thereafter, a engineer came and after inspection he said that the compressor is not cooling. That the compressor may not be colling because it may not have the gas in it and there is leakage, so to check the leakage nitrogen gas is to be filled in it to search for the leakage. The same was done and it was informed by the engineer that there is internal leakage and the product now is unrepairable, so I will be getting call from the service head team. That i received the call and it was informed that the product in question unrepairable therefore they cannot help, when such response was agitated/objected by way of mail and telephonic conversation, thereafter, it was offered that the Samsung will provide the coupon of 20, 000/- at the depreciated rate, to purchase another product as per the deprecated policy. That when it was objected that how it can be made binding to purchase another product of Samsung only and how can a meager amount of 20, 000/- on the basis o[censored]ndisclosed deprecated policy be awarded. Then the Samsung agreed to pay the deprecated amount through demand draft but the amount was kept as it is that is 20, 000/- and a canceled cheque was asked for processing the refund. That the response was given through mail and it was said that the amount of 20, 000/- is less and as per the depreciation done by the open market valuer the same was 42, 000/- as the product was of 80, 000/-, and it was also said in reply that the demand draft of 20, 000/- be credited in my account however the same is under protest to claim the actual depreciated amount as per the market valuer and not as per the undisclosed depreciation policy, but no response whatso ever was given by the Samsung to the mails of the consumer. That the Samsung is harassing the consumer by not redressing the grievances and sitting tight over the matter, so kindly consider the request of mine who is a consumer to get the refund of 42, 000/0 depreciated value of Samsung Product - RS21HSTWA1/XTL at the earliest.