[Resolved] Samsung — regarding service of service center

Sanskar18

Address:

Shop No. – 04, Aurora Towers, MG Road, Camp, Pune, Mahara347 SOMWAR PETH SHRAM S, 15, AUGUST CHOWK, Pune, Maharashtra 411001

Hello,
This is to inform you that i sanskar ganesh shendge, from pune, maharashtra. So i deposited my deviced named s9 plus on 21st february 2020 at the authorized service centre of samsung which is located in camp area, near aurora tower pune for display replacement and the engineer who was going to repair my device is currently at hospital, i called him on thursday to track the status of repair, he said that your device is repaired but no one's there at the service center, and it was so long that he was telling me same thing that your phone is repaired and whenever i visit the center they send me back by some reasons. Today on 25th july i visited the service center to check my device and i found that he totally destroyed my deviced and the changed the side aluminum frame to black from purple and the condition of display was the worst. And because of lockdown the store was closed for several times that not an issue but he was just trying to misuse my device
So this is my humble request to you the please look forward on my complaint.

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Aug 16, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd