Dear Service Head @ Samsung India,
It is with deep regret I, myself Amanullah Khan here from Chennai, write this note to you .
Here's our registered mobile no for your perusal : [protected]
To present a Background of the Issue -
I had a requested a Service Repair from Chennai Chroma outlet on 22-Dec-2021 and they had sent a Samsung site engineer (Mobile no in attached Samsung_Personnel_2.jpeg image), who came and did some study on the device and left saying there will be another engineer sent for this .
Two days after this, on 24-Dec-2021 I tried calling the first executive, and he was rejecting my calls continuously and I was already stuck with stinking clothes for 2 days since the device was left unserved.
I then contacted Chroma on the same day (24-Dec-2021) and they said, another engineer will be sent to service the device, and the second engineer (Mobile no in attached Samsung_Personnel_1.jpeg image) who came and said, the "PCB" board has to be replaced and he will raise a procurement request for the same . Refer the VK_ONSITE_1_INFO and VK_ONSITE_2_INFO attached images for reference.
Now we're on 01-Jan-2021, almost 9 days after i raised my initial complaint, and still my device is not attended to . The second engineer is also rejecting my calls while i try to get an update from him, and has no politeness to even call back/respond and acknowledge the status .
I got a mail today, stating that I need to submit the device to the Service Center for a Physical Inspection and only then the Job sheet will get created .
Please understand, that for the last one week, we have not been able to wash our clothes . There are Infants & Elderly people at home, who require regular washed and clean clothes and this has been a pain since 22-Dec-2021 .
My Expected Action Item :
First and foremost - get both of these two site engineer suspended/fired or at-least take a strenuous action against them both for being so negligent in their duty and being unethical in rejecting the Customer's calls & Plea . Make sure they dont repeat this action and owe an apology by calling me back and giving me a response .
Second - I cannot hand the device in-person, as the Site-Engineer had already visited our premise and I have a got message responses from Samsung stating the "PCB Board" procurement is being done and will be installed once it arrives . I'm in turmoil, that after 10 days (even after the Site has visited), again they ask to submit the device in person at the service center .
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