Samsung — Regarding The Product Of Air Conditioner – 1.5 Ton (Inverter Technology)

Address:

Kolkata, West Bengal

Dear Sir, With due respect I (Amit Kr. Saha) want to inform you that I have purchased the Air Conditioner – 1.5 Ton (Inverter Technology) from your dealer M/S. Khoshla Electronics (Baruipur Branch, Invoice No 3924/1516/01699) on 14TH June 2015. After installation the machine on 18TH June 2015 it has been observed that the machine is not working properly due to A.C. gas leak & it has been also observed by the Service Technician who had installed the same. Sir, I have informed the same at your dealer point M/S. Khoshla Electronics, and everyday they are promising me for replacement but till date no action taken from your dealer. After I purchased the machine it is never being used, your product and service provided felt me a very bad experience in my life. In my house an aged serious patient is lying & for her it is very urgent requirement. As a esteemed customer of Samsung I never expect this type of horrible service from your company. I will never recommend any person to buy Samsung product in future. I therefore kindly request you please replace the faulty machine at earliest otherwise I will be bound to complain the same in consumer forum. Hope you will be understood my situation & prompt action taken from your sight. Need your kind insolvent, cooperation and also need an earliest reply about this matter.