[Resolved]  Samsung — Repair of Refrigerator

Address: delhi

A complaint was booked at customer care No.[protected] on[protected] Engineer came on 02/01/2022 and charged Rs.3600/- Promised to send the bill on what sup. Next day we again contacted the engineer as the fault remain the same on the given number, but he did not picked the phone

We contacted the customer care No.[protected] number of times but promised to send the engineer but never sent. The engineer and well as customer care persons are cheating the customers. Please repair my refrigerator and take suitable action against the engineer and customer care persons

S V SAHNI
240(GF)
Gagan Vihar
Delhi 110051
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Mar 1, 2022
Complaint marked as Resolved 
the customer care persons are not attending the complaint and action in this regard is to be taken by the Samsung company SORRY SOORY MUST ACT OR FACE THE ACTION
Samsung India customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2022
Samsung India Customer Care's response
Samsung — Repair of Refrigerator
Verified Support
Feb 21, 2022
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Feb 23, 2022
Updated by sahnisv
I AM DAILY TALKING WITH HELPLINE NO.[protected].
THEY ARE GIVING FAULS PROMISE TO REPAIR THE REFREGERATOR TODAY OR TOMMAROW BUT NEVER VISITED THE HOUSE. THEY KNOW THE PHONE NO. AND ADDRESS ALSO.

PLEASE TAKE UP THE MATTER AND TAKE THE APPROPRIATE ACTION FAILING WHICH I HAVE TO TAKE ACTION AGAINST THE COMPANY

S V SAHNI
240(GF)
GAGAN VIHAR (MAIN)
DELHI 110051

MOB No.[protected]
Feb 24, 2022
Updated by sahnisv
Dear Sir,

I once again inform you that the customer care people want to save the Engineer and not taking any action.
Daily customer care persons are saying that your Refrigerator will be repaid today, but not sending the engineer to repair.

I once again request you to take corrective measures and get the repair of my refrigerator without delay

Yours faithfully,

S V SAHNI
Samsung India Complaint Status Update [ID: 3121872].
Phone [protected]
email:[protected]@yahoo.com
Mar 01, 2022
Updated by sahnisv
Dear Sir,

Extremely sorry to point out that nobody is attending the complaint and they are least bothered about the customers. Neither refrigerator repaired nor given the bill and now not listening. Daily false promised to repair, but never sent the engineer to repair. No action has been taken against Mr Jassi Singh who took Rs.3600/- without giving the bill and now not repairing the refrigerator.

I once again request you to look into the matter and the culprit should be brought to book

Samsung India Complaint Status Update [ID: 3121872].
Phone [protected]
email:[protected]@yahoo.com

Yours faithfully,

S V SAHNI

240(GF)
GAGAN VIHAR(MAIN)
DELHI 110051
Mob: [protected]
Mar 02, 2022
Updated by sahnisv
Sir,

I have never seen a company who cheat the customers and not resolving the problems even after taking the money. But now it is a full proof that Samsung Company is cheating the customers through their engineers and customer care centers. After taking the money they even not lifting the phone.

I once again reproducing my complaint as under:-

Extremely sorry to point out that nobody is attending the complaint and they are least bothered about the customers. Neither refrigerator repaired nor given the bill and now not listening. Daily false promised to repair, but never sent the engineer to repair. No action has been taken against Mr Jassi Singh who took Rs.3600/- without giving the bill and now not repairing the refrigerator.

I once again request you to look into the matter and the culprit should be brought to book

Samsung India Complaint Status Update [ID: 3121872].
Phone [protected]
email:[protected]@yahoo.com

Yours faithfully,

S V SAHNI

240(GF)
GAGAN VIHAR(MAIN)
DELHI 110051
Mob: [protected]
 
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