Samsung — Replacement for faulty Galaxy Note Edge is taking too many days

Address:

Pune, Maharashtra

Hi I, Gatishwar Malvadkar, Purchased Samsung Galaxy Note Edge from ilektron Samsung Plaza Pimple Saudagar shop. on 21-March-2015 in the evening. After couple of hours I came to know that the device has display spot problem. I immediately went to shop on same day to get it replaced. The shop owner told me as we have inserted the SIM, it has to get replaced after getting letter from Samsung service station. He honestly supported me to get it replaced & promised me that by 24-March-2015 He will give me replacement new device. On 23-March-2015 he took the device to service station & service station engineer kept the device under observation for one day. On 24-March-2015 Shop owner got the letter from Samsung Service station that device has to replace. Now the shop owner is telling me he dont have device & need couple of days more to get the new device from Samsung. He has black edge device to sell but not for replacing the faulty device. My complain is "Why cant he replace the faulty device with the device he has for sell? Why he has to order new device from Samsung & replace it?" On 21-March-2015 he came to know the device has to replace look at the manufacturing fault. (he also promised me that the device will get replaced not to worry.) Than why he had not ordered the replacement device immediately on 22-March or on 23-March itself. Why Samsung has created such a lengthily & customer dissatisfying process to get the manufacturing fault devices? Is this the quality check Samsung do before shipping the product out to market? I called Samsung toll free number they are also supporting dealer & not ready to esclate the case to high level.