Samsung — Replacement of display kits of top loading washing machine by charging actual cost

As per complaint vide No.[protected] dtd.13/06/2015 through customer care, the mechanic visited to my place and checked the washing machine model no.WA82VSLEC/LTC and told me that display kits is out of order and needs to be changed within 30 days, and he charged Rs.300/- as visiting charges(receipt No.433/14/06/2015) Accordingly, I again talked to the concerned mechanic of authorised samsung service centre, benachity, durgapur, w.b. on 09/07/2015 to replace the above kits with new one by charging actual price, but he told me to contact again on toll free no. 8282 to order the same. Accordingly, I contacted Mr. yadav, customer care centre on toll free no. on 09/07/2015 vide registered reference no.[protected] and Mr. Yadav told that engineer will visit your place probably on 10/07/2015 to replace the item, but till date, no one is visit to replace the kits, even on 12/07/2015 and today also contacted on toll free no. for the same.* * Through this email, I as a bonafide consumer of samsung products again requested the samsung higher authority to inform the local authorised service centre and concerned engineer to replace the items by charging the actual and genuine price of kits as I have ordered to replace the above item on 09/07/2015 (within 30 days).* * An immediate action and order in the above matter is highly appreciated.* * Sanjay Kumar, Mobile No.[protected].*