Samsung — request for replacing my faulty phone

Address:

New Delhi, Delhi

Dear Ms. Ruchi Jaiswal With reference to the above mail (with previous complaint no [protected]. 9/9/2013) I have been assured that, if i feel any problem i may contact you. further i would like to inform you that i again faced the problem in my samsung handset's (Grand Quattro) hardware within the same month. This time i am facing problem in headphone's keys as it is working properly. On facing this preblem i rushed to your samsung service center on 29/10/2013 they kept my devive for 5 days and returned back to me on 02/11/2013 at 7.00 pm assuring me that the problem has been solved, but still i faced the same problem and immediately infromed your customer care at 9.00 pm same day regarding the same but there is no results till today. Now i would like to state that please replace my device as early as possible, as you assured me that if i face any such problem in the device, the device will be replaced. Also i would like to inform you that if i will be harrassed like this i will not sit peacefully and take a legal action against your company and lodge a complaint in consumer court finally. With Regards