[Resolved]  Samsung — Request to Replace Fridge (Model No. RT56K6378SL)

Gmail PARMOD JAIN
RE: Request to Replace Fridge (Model No. RT56K6378SL)
2 messages
Service Head India Mon, Aug 22, 2022 at 3:23 PM
Reply-To: servicehead.[protected]@samsung.com
To: [protected]@gmail.com

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Counselor answer

Dear Mr. Jain,

Greetings from Samsung!

We have acknowledged your concern and apologize for the inconvenience caused to you.

To opt for an engineer visit at your place please provide the following details, so that issue of your
Samsung product can be rectified:
1-Product Invoice/Bill
2-Your Primary and Alternate Contact Number
3-Your complete address with area pin code
4-Product Model/serial number .

Your reference number is: [protected].

Warm Regards,
Asvini Kumari
Manager - Customer Experience
Samsung India Electronics Pvt. Ltd.

Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use

Your question

Dear Team
Greetings !
This email is in reference to our Samsung Refrigerator Model No. RT56K6378SL. I would like to share with you that the above -model of Refrigerator was purchased by me from Naveen Electronics Private Limited - Model Town, Delhi via their Invoice No. 2022-23/03681 dated 14th Aug 2022 (Copy Attached).

Four your kind reference & to keep company image up in the market, i would like to inform you that the delivered Refrigerator is not working from 1st days of delivery. I have raised the concern with your distributor too but no positive action has been taken by them as of now.
I have paid approx Rs. 60000/- for your product and i believe this is not a small amount to buy any product from your company. If I am suffering for the service at the initial stage then I can imagine too what is going to happen in future towards the service of your product.

I have complained to your above distributor many times but I don't know why he is unable to provide proper resolution.

I hereby request you to please intervene in this matter and instruct your distributor to deliver fresh product of the same model number then ask him to pick up the Refrigerator which is not cooling and working properly.

I shall be highly obliged for your kind cooperation & earliest positive response in this matter.

Regards
Shashi Jain
[protected] / [protected]

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PARMOD JAIN Tue, Aug 23, 2022 at 6:18 PM
To: servicehead.[protected]@samsung.com

Dear Sir,
First of all thanks a lot for your quick response. Please find below required information for your further action :-

1-Product Invoice/Bill (Copy Enclosed)
2-Your Primary and Alternate Contact Number - [protected] / [protected]
3-Your complete address with area pin code :- A32, Sector -23, Noida, Uttar Pradesh -201301
4-Product Model/serial number . (Model No. RT56K6378SL/TL, S. No.0D154DBNC01008R)

Your reference number is: [protected].

Request you to please get it replaced with the new working product as early as possible.

I shall be highly obliged for your kind cooperation in this matter.

Regards

Shashi Jain

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2 attachments
fridge Bill.jpg
222K
Fridge Serial Number.jpg
81K