[Resolved]  Samsung — Restarting Issue in Samsung F41 - Motherboard fault

I had purchased a Samsung Galaxy F41 mobile phone about 1.2 years back on 10th Dec 2020. In the month of January 2022 just after expiry of warranty period, my mobile phone started facing auto restarting issue after every few minutes.

I visited Samsung Service Centre for reporting the issue and it has been informed to me that restarting issue in my mobile is due to the mother board fault and it requires replacement which cost approx. Rs 7200/-.

Then I started researched on it and I came to know that this issue of mother board is not specifically facing by me, even every single user having this model is facing the similar issue. This can be witnessed on the community page of the Samsung website and other websites also where number of people had submitted their complaints regarding the same mother board issue. It clearly indicates that this is totally fault at the end of Samsung. Also, I noticed that this is the common problem occur in 3-4 samsung models.

Thereafter, I wrote email to Samsung head office for issue, they asked me to submit mobile in the service centre for checking. After passing of week’s time, I got call from samsung team regarding offering me discount on the motherboard replacement cost which is to be bear by Samsung but I denied the discount offer and told them to replace mother board Free of Cost (FOC) at the end of Samsung. In my case, all the internal components are working fine except mother board.

Further just after the day I demanded FOC replacement from Samsung for fault at their end, I got again call from Samsung head office and since then they are making excuses to deny my claim instead recall the phone. This is unfair practice of samsung and cheating with the customers.

I request Samsung to arrange FOC replacement of motherboard fault at the end of Samsung regardless of warranty status.