[Resolved]  Samsung — Return is not picked up from 2 weeks

Address:

SAMSUNG INDIA ELECTRONICS PVT LTD, C/O PROCONNECT SUPPLY CHAIN SOLUTIONS LIMITED VALLIAPPA TECH PARK SNO79 80 81 AND 82 HEJJALA RAMANAGARA BANGALORE

Dear Consumer Help,

I have ordered one double door refrigerator from Samsung shop (samsung.com) app which is online. Order number #71055052. At the time of ordering product, it has cancellation & return policy which says product will be replaced at the time of delivery. And I have received the damaged product, when I asked them that I need a replacement of the same product samsung says they don't have replacement policy for damaged products. They fooled me by displaying the replacement policy in their website before ordering the product, but the time of delivered damaged product samsung said it doesn't have replacement policy. Please help me to get either replacement of same product or reasonable compensation of 30% for their delayed delivery, lied about policy and damaged product delivery.