Samsung — Reverse Pickup - Delayed by weeks - Defective Refrigerator Delivered

I brought a Refrigerator via online Samsung Shop, they delivered a refrigerator which is having a one of the leg bent, due to which frige is tilting if we open doors.

I requested for a refund or replacement, but since there is no replacement, i went for refund. I initiated on May 11th 2023, where i got an email that reverse pickup is initiated, but its since 2 weeks, no one showed up for the pickup of the item.

I raised multiple times concerns with Samsung team, but of no use. Moreover, Samsung folks will say refund will only be done once pickup is done, but no one knows when its to happen or not.
Its waste of time & money buying samsung products, its services is not upto par in india.
Even when i try to reach their Shipping partner, ShippingRocket, they are the worst service, no response & complete neglect from Samsung & ShipRocket.