Samsung — Rubbish and Cheap Customer Service

I, Sharal Priya, had purchased a samsung fridge 3.5 years (31/03/2018) ago for Rs.69, 999 as seen on the bill. 4 months ago (April 2021) the fridge had cooling leakage issue and i raised a complaint with samsung. The samsung representative came home and mentioned there is nothing they can do about and it and that the fridge needs to be taken to the service center. The fridge was taken to the service center, leaving behind the trays, vegetable boxes etc. and then came lock down. I struggled for 4 months without a fridge at home. I call up almost everyday and explain the whole story to samsung customer care people coz everyday a new person picks the call and they don't understand the trouble i go through. Then they said that nothing can be done about the fridge and they will refund only around Rs.23, 000 considering depreciation of 3 years. I had waited so long, just to receive this call and i got it after multiple escalations and follow-ups. Money is hard earned. Does not drop from the tree for anyone. why would i want to buy a new fridge after spending so much just 3.5 years ago. Then i struggled to get a refund of Rs. 38, 864 after getting help from friends. I received the DD just today. But the representatives who came to deliver the DD, said they will not handover the DD until they take all the trays, accessories etc. I have complete CC cam recording of their cheap behavior. Standing in my house, they would not handover the DD which samsung owes me until they collect the remaining parts of my fridge. Ridiculous. Over this entire 4 months episode, Samsung has completely created mental trauma for me and has made me regret for trusting their brand. Never expected such cheap behavior from Samsung. i waited 4 months for this 50% depreciated DD and then they stand in my house and would not give the DD without taking the scrap. Why are they so keen in taking the scrap? It is to make money from a fridge i paid for and for which I am at loss today? I thought I will leave this as is. But today's behavior of the DD delivery is making me write this complaint. Please do not trust samsung and its products and its service. I definitely need answer to the cheap behavior of samsung and i also need to know what they would do with my trays. And the fault of the fridge is a manufacturing defect and why would i be given 50% refund only for the company's manufacturing defect???? Is this some kind of a joke on the public???

I need an answer to this.